Complaint and Dispute Resolution Policy

Soul Care for Therapists is committed to resolving participant complaints and disputes in a fair, timely, and respectful manner. Complaints related to any Soul Care for Therapists continuing education program may be submitted in writing to Dawn Gabriel, MA, LPC, Program Administrator, at dawn@soulcarefortherapists.com. Complaints are acknowledged within five business days and resolved within thirty days whenever possible, with a written response provided to the participant. Refunds are available for requests made at least five business days before the event. Participants who are not satisfied with the outcome may submit a written appeal within fourteen days for further review.  Once Soul Care for Therapists receives approval from NBCC as an accredited CE provider, any complaints, disputes, or grievances relating to NBCC policy will be reported to the National Board for Certified Counselors within sixty days of becoming aware of it. All complaints are handled with discretion and reviewed without regard to gender, race, creed, national origin, sexual orientation, religion, age, or disability.